Shipping Policy

Order Processing

• Orders are processed within 1–2 business days after payment is received.
• Orders placed on weekends or holidays will be processed the next business day.

Delivery Area

• We currently ship within Canada only.
• Local delivery is available within a 20 km radius of Surrey, BC (V3S4G2).

Delivery Times

• Standard delivery takes 2–4 business days, depending on your location.
• Delays may occur due to weather, courier service disruptions, or high order volumes.

Shipping Rates

• Shipping rates are calculated at checkout based on delivery location and order size.
• Free Shipping on Orders $150+
  Enjoy free standard shipping anywhere in Canada when your order total is $150 or more (before tax and after discounts).
• Flat-Rate Shipping
  Orders under $150 ship for a flat $9.99.
• Quilts Ship Free
   All quilts ship free — no minimum required.
• Local Pickup (Free!)
  Live nearby? Choose Free Local Pickup at checkout and collect your order directly from our Surrey location. We’ll send you an email when your order is ready.

Delivery Times

• Most orders are processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location.
  

Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information (where applicable)

Delivery Requirements

• Please ensure someone is available to receive the order at the shipping address.
• If a delivery attempt fails due to an incorrect address or no one being available, additional delivery fees may apply.

Damages & Issues

• Please inspect your order upon delivery.
• If your item is defective, damaged, or if you receive the wrong order, contact us immediately so we can make it right.

Contact
For any questions about shipping, please reach out to us at incrediblecotton.canvas25@gmail.com